Privacy policy

MISSPRINT Privacy Policy

This Privacy Policy describes how MISSPRINT ("we", "us") collects, uses and discloses your personal information when you visit missprintindia.com, shop with us, or use the Missprint mobile app (together, the "Services").

INFORMATION WE COLLECT

When you visit the Services, we automatically collect certain information about your device, including your web browser or app version, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the individual pages or products you view, what websites or search terms referred you, and how you interact with the Services. We refer to this as "Device Information".

We collect Device Information using cookies (data files placed on your device that often include an anonymous unique identifier), log files, web beacons, tags and pixels. In our mobile apps we also use Google Firebase (Cloud Messaging and Analytics), which may process a device identifier so we can deliver notifications you have opted into and understand aggregate app usage.

When you make a purchase or attempt to make a purchase, we collect your name, billing and shipping address, email address, phone number, order contents and order history. We refer to this as "Order Information". Payments are processed by our payment providers; we do not store your full card details on our systems.

We refer to Device Information and Order Information together as "Personal Information".

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to fulfil orders (including processing payment, arranging shipping, and providing invoices and order confirmations), to communicate with you, to screen orders for potential risk or fraud, and - where you have asked us to - to send you information or advertising about our products.

We use Device Information to screen for potential risk and fraud, to improve and optimise the Services, and to assess how our customers browse and shop.

If you have enabled notifications in our app, we use your notification token solely to send you updates such as new arrivals, offers and order-related messages. You can turn notifications off at any time in your device settings.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with service providers who help us run our business: Shopify powers our online store, Google Firebase supports app notifications and analytics, and our payment, logistics and communication partners process the data needed to deliver your order.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information, or to otherwise protect our rights. We do not sell your personal information.

YOUR RIGHTS

You may request access to the personal information we hold about you, ask that it be corrected, or ask that it be deleted. To make a request, email us at care@missprintclothing.com. You can also request deletion of your customer account at any time at missprintindia.com/pages/delete-your-account.

If you are a resident of the European Economic Area, you have these rights under the GDPR, and note that your information is transferred outside Europe, including to India, where our operations are based.

INTERNATIONAL ORDERS

We ship worldwide. Where required, your Order Information is shared with customs authorities and international carriers so your order can clear customs and be delivered.

DATA RETENTION

When you place an order, we retain your Order Information for our records unless and until you ask us to delete it. We may retain certain transaction records where we are required to do so for legal, tax, fraud-prevention or warranty purposes.

CHILDREN

The Services are intended for a general audience and are not directed at children. We do not knowingly collect personal information from children.

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, or if you have questions or a complaint, contact us at care@missprintclothing.com or by post at MISSPRINT, Jaipur, Rajasthan, India.